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Wed, Oct 2
Thu, Oct 3

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7:30 AM - 8:30 AM

Breakfast and Exhibition Viewing

8:30 AM - 10:15 AM

Keynotes

Keynote

Opening Remarks

Wed · 8:30 AM - 8:45 AM

Geoff Scott - CEO, ASUG

Wed, Oct 2, 2019 · 8:30 AM - 8:45 AM

Opening Remarks

Join us as we kick off the Consumer Industries Forum and explore some of the trends and topics of interest for the retail and consumer products industries.

Keynote

Geoff Scott

CEO, ASUG

Keynote

Conference Welcome

Wed · 8:45 AM - 9:00 AM

Matt Laukaitis - SVP and General Manager, NA Consumer Industries, SAP

Wed, Oct 2, 2019 · 8:45 AM - 9:00 AM

Conference Welcome

Join us as we kick off the first full day of the Consumer Industries Forum and explore some of the trends and topics of interest for SAP professionals in retail and consumer products.

Keynote

Matt Laukaitis

SVP and General Manager, NA Consumer Industries, SAP

Keynote

Customer Keynote to be Announced

Wed · 9:00 AM - 9:30 AM

Wed, Oct 2, 2019 · 9:00 AM - 9:30 AM

Customer Keynote to be Announced

Keynote

Five Customer Experience Myths that Damage Brands

Wed · 9:30 AM - 10:15 AM

Luke Williams - Head of CX Strategy and Thought Leadership, Qualtrics

Wed, Oct 2, 2019 · 9:30 AM - 10:15 AM

Five Customer Experience Myths that Damage Brands

Many companies believe they are providing superior customer experiences because they hit the mark on several key touch points. But what if many of those touch points are actually myths? Today’s consumers are savvy and empowered—the days when companies could bank on blind brand loyalty are in the past.

This keynote presentation will outline several customer experience (CX) myths that often befall businesses and cause damage to their brands. You’ll learn about how data shows that each myth is false, what the truth actually is, how each myth hurts us, and how you can use CX truth to create an advantage over believers in the CX myths.

Learn how to conquer these myths with outside-the-box thoughts for how to approach CX in the industry.

Keynote

Luke Williams

Head of CX Strategy and Thought Leadership, Qualtrics

10:15 AM - 11:15 AM

Refreshments and Exhibition Viewing

11:15 AM - 11:55 AM

Track Sessions

Track 1: Digital Transformation

Dole’s Transformational Journey to an Intelligent Enterprise

Wed · 11:15 AM - 11:55 AM

Sriram Nandiraju - Senior SAP Manager, Dole Packaged Foods LLC

Wed, Oct 2, 2019 · 11:15 AM - 11:55 AM

Dole’s Transformational Journey to an Intelligent Enterprise

Dole Packaged Foods walks through its transformational journey from having unsupported legacy software to be a highly respected organization in the CPG industry for technology innovation and its path towards becoming an intelligent enterprise. Hear about the technology footprint and successful initiatives:

Migration to SAP S/4HANA

SAP S/4HANA embedded analytics for real-time analytics

Predictive sales analytics using HANA

SAP Trade Management transformation

SAP Integrated Business Planning

SAP Service Cloud

Robotic process automation

Upgrading to SAP process orchestration for integration and reporting solutions through SAP BusinessObjects and SAP Analytics Cloud

Key drivers for successful transformation in terms of strategic vision, best-of-breed versus optimal footprint, and alignment to SAP product strategy will be discussed. Attendees will get to understand the enormous degree of transformation that an organization can undergo from having obsolete platforms, unsupported software, and complex integration architecture to be a leader in SAP technology stack with highly successful implementations and migrations.

Key Business Benefits:

Use SAP as a platform to accelerate innovation and implement best practices in the consumer products industry.

The SAP architecture and footprint enables a quantum lift in operational efficiencies in supply chain, finance, and sales and gives real-time analytics for the business to be more agile to market conditions.

Decrease the TCO and simplification of the IT footprint with minimum investment.

Track 1: Digital Transformation

Sriram Nandiraju

Senior SAP Manager, Dole Packaged Foods LLC

Track 2: Operational Excellence

Shop Floor Mobility Journey at Maple Leaf Foods

Wed · 11:15 AM - 11:55 AM

Sravanti Mudunuri - Senior Analyst of Information Solutions and Innovation, Maple Leaf Foods
Jean-Yann Bucaille - Director, IS Application Services, Maple Leaf Foods

Wed, Oct 2, 2019 · 11:15 AM - 11:55 AM

Shop Floor Mobility Journey at Maple Leaf Foods

Mobility has been a game changer in terms of how work is done on the shop floor by plant supervisors at Maple Leaf Foods. The existing SAP platform was leveraged to develop a solution that was user-friendly while keeping the original processes and functionality in place. Many benefits have been realized through this solution, such as an increased time on the shop floor up to 20% by eliminating desk-bound transactions, improved quality of notifications, reduction in paper, and faster, real-time data entry direct from plant floor.

Apart from the many benefits, a key component of keeping the users and team engaged has been the quick turnaround in deploying the solution. Employing an agile delivery methodology has enabled the deployment of the solution in as little as five months. With many great benefits, mobility journey continues as we expand the offering to other personas at Maple Leaf Foods.

Key Business Benefits:

How to select target “personas” and build a business case

Key success factors for a shop-floor mobility project

Building a team for mobile solution delivery

Adoption metrics, tools for monitoring, and adoption factors

Track 2: Operational Excellence

Sravanti Mudunuri

Senior Analyst of Information Solutions and Innovation, Maple Leaf Foods
Jean-Yann Bucaille

Director, IS Application Services, Maple Leaf Foods

Track 3: Customer Experience

Better Business Insights at TravelCenters of America

Wed · 11:15 AM - 11:55 AM

Erik Paalman - Senior Category Manager, Merchandise, TravelCenters of America
Adesh Daryapurkar - Solution Architect, NSPRO

Wed, Oct 2, 2019 · 11:15 AM - 11:55 AM

Better Business Insights at TravelCenters of America

Historically, the TravelCenters of America (TA) business team had daily reports that it could not run due to the large amount of data needed to be queried. Many reports would time out or crash, especially if they were run across enterprise data. Due to the limitation on the amount of information teams could get in one report, TA had to run multiple reports and piece the information together in Microsoft Excel or Access. The information could not be generated in a timely fashion to make key business decisions. Additionally, the TA category managers had no market basket analysis capabilities despite having a large amount of data collected over the past decade. SAP Customer Activity Repository has now changed the way TA accesses and analyzes data. TA migrated its SAP POS Data Management and SAP BW/4HANA platform to the HANA-based SAP Customer Activity Repository platform and implemented various pre-built and self-service analytics capabilities. In addition, several new SAP technologies were enabled at TA, such as: SAP HANA, SAP Fiori, SAP Landscape Transformation Replication Server, SAP BusinessObjects, and sales insights. These new tools were implemented in the cloud—TA’s first foray into adopting cloud technology for the SAP platform.

Key Business Benefits:

Improve assortment, pricing, inventory management, and margins by making better decisions using better and faster data. Inventory stockouts at stores are now visible immediately, enabling quick actions to improve in-stock positions and increase sales.

Perform market basket analysis, enabling better decisions on promotions and pricing strategies.

Set foundation for TA’s analytics platform of the future.

Track 3: Customer Experience

Erik Paalman

Senior Category Manager, Merchandise, TravelCenters of America
Adesh Daryapurkar

Solution Architect, NSPRO

12:05 PM - 12:45 PM

Track Sessions

Track 1: Digital Transformation

Ferrara’s Sweet Journey to Transition to a Digital Business: Closing the Gap Between IT and the Business

Wed · 12:05 PM - 12:45 PM

Mustafa Mustafa - Senior Director of IT, Ferrara Candy Company

Wed, Oct 2, 2019 · 12:05 PM - 12:45 PM

Ferrara’s Sweet Journey to Transition to a Digital Business: Closing the Gap Between IT and the Business

A key challenge in the journey to become one of the largest candy companies in the U.S. is finding the time to integrate and provide a single view of the customer and product portfolio. Hear Ferrara’s journey to integrate customers and products from a two-year period to the ability to integrate on day one of an acquisition. You’ll learn how leveraging SAP Analytics on HANA Enterprise allows for upmost agility partnered with an IT culture that fosters collaboration.

Digital Transformation, Analytics & Data, Intelligent Enterprise, Consumer Products

Track 1: Digital Transformation

Mustafa Mustafa

Senior Director of IT, Ferrara Candy Company

Track 2: Operational Excellence

Creating Digital Trust with Blockchain in Multi-Party Collaboration

Wed · 12:05 PM - 12:45 PM

Tony Costa - SVP and CIO, Bumble Bee Foods
Ganesh Wadwadigi - Chief Solution Expert, Blockchain for Supply Chain, SAP

Wed, Oct 2, 2019 · 12:05 PM - 12:45 PM

Creating Digital Trust with Blockchain in Multi-Party Collaboration

By their very nature, supply chains involve multiple companies working together to deliver end products to their consumers. In this presentation, learn how Bumble Bee Foods is leveraging blockchain for enhanced food traceability, safety, and sustainability across all stakeholders in its supply chain.

Track 2: Operational Excellence

Tony Costa

SVP and CIO, Bumble Bee Foods
Ganesh Wadwadigi

Chief Solution Expert, Blockchain for Supply Chain, SAP

Industry Information Session

Industry Transformation in Consumer Products

Wed · 12:05 PM - 12:45 PM

Mark Osborn - VP, Strategy and Operations, Consumer Products Industry Business Unit, SAP

Wed, Oct 2, 2019 · 12:05 PM - 12:45 PM

Industry Transformation in Consumer Products

The consumer products industry has seen more change in the past five years than it saw in the preceding 50 years. The potential for disruption in the next five years may be even more profound. In this session, gain an industry perspective on how these market shifts are creating both new challenges and substantial opportunities for consumer products companies to reach, engage, and serve consumers. Understand how SAP is helping real consumer products organizations capitalize on these market dynamics, both to optimize and extend existing business processes in an effort to drive efficiency and differentiation. You’ll learn how to develop new, next-generation business process to fuel new growth opportunities.

Industry Information Session

Mark Osborn

VP, Strategy and Operations, Consumer Products Industry Business Unit, SAP

12:45 PM - 1:45 PM

Lunch and Exhibition Viewing

1:45 PM - 2:00 PM

Awards

Keynote

SAP Industry Innovation Awards

Wed · 1:45 PM - 2:00 PM

Wed, Oct 2, 2019 · 1:45 PM - 2:00 PM

SAP Industry Innovation Awards

The SAP Industry Innovation Awards featured at this year’s Consumer Industries Forum will honor organizations that are intentionally using technology to transform their businesses, employees, and communities. Nominate your company, peers, or leaders for a chance to be recognized at the event. Nominations will be open through Aug. 16

Keynote

2:00 PM - 2:50 PM

Keynote

The Experience Economy Revolution

Wed · 2:00 PM - 2:50 PM

Dustin Garis - Chief Troublemaker, Garis Innovation

Wed, Oct 2, 2019 · 2:00 PM - 2:50 PM

The Experience Economy Revolution

As the Chinese proverb states, “Hearing something a thousand times is less impactful than experiencing it once.” So why is our primary focus on brand messages instead of brand experiences? There’s a shift taking place. Leading brands from Coca-Cola to Mr. Clean have stopped talking about their brands and now focus on experiences that get people to live their brands. This is the single largest white-space opportunity for brands to grow: real life. Taking your brand off the shelf and out of media to authentically enrich people’s lives generates the highest level of loyalty, advocacy, and sales.

Keynote

Dustin Garis

Chief Troublemaker, Garis Innovation

3:00 PM - 3:40 PM

Industry Information Sessions

Industry Information Session

SAP Road Map: Consumer Products Industry

Wed · 3:00 PM - 3:40 PM

Harris Fogel - Global VP, Consumer Products, SAP

Wed, Oct 2, 2019 · 3:00 PM - 3:40 PM

SAP Road Map: Consumer Products Industry

Learn about the latest planned innovations from the SAP Consumer Products team and how the intelligent enterprise comes to life through the SAP Consumer Products solution portfolio. This session will provide an overview of the latest consumer products, cloud, and machine learning offerings currently being developed.

Key Business Benefits:

Understand the vision for the intelligent enterprise in consumer products.

Learn about the latest innovation strategy for our consumer products solution development.

Hear about upcoming solution capabilities and product road maps.

Industry Information Session

Harris Fogel

Global VP, Consumer Products, SAP

Industry Information Session

SAP Road Map: Retail Industry

Wed · 3:00 PM - 3:40 PM

Kristin Howell - Global VP, Retail Solution Management
Achim Schneider - Global Head Industry Business Unit Retail, SAP

Wed, Oct 2, 2019 · 3:00 PM - 3:40 PM

SAP Road Map: Retail Industry

Learn about the latest planned innovations from the SAP for Retail team and how the intelligent enterprise comes to life through the SAP for Retail solution portfolio. This session will provide an overview of the latest retail, cloud, and machine learning offerings currently being developed.

Key Business Benefits:

Understand the vision for the intelligent enterprise in retail.

Learn about the latest innovation strategy for our retail solution development.

Hear about upcoming solution capabilities and product road maps.

Industry Information Session

Kristin Howell

Global VP, Retail Solution Management
Achim Schneider

Global Head Industry Business Unit Retail, SAP

3:45 PM - 4:15 PM

Refreshments and Exhibition Viewing

4:15 PM - 5:15 PM

Keynote

Purpose Driven: When Doing Good Drives Business Value

Wed · 4:15 PM - 5:15 PM

Jasmine Crowe - CEO and Founder, Goodr
Mindy Scheier - CEO and Founder, Runway of Dreams
Billy Price - Co-Founder, BILLY Footwear

Wed, Oct 2, 2019 · 4:15 PM - 5:15 PM

Purpose Driven: When Doing Good Drives Business Value

From food to fashion, companies share their purposes and visions in hopes of connecting with customers, who want to know that the brands and retailers they follow are aligned with their passions. Our panelists will share how they’re living their purpose and engaging their customer base by leading with a value proposition focused on doing good in their communities

Keynote

Jasmine Crowe

CEO and Founder, Goodr
Mindy Scheier

CEO and Founder, Runway of Dreams
Billy Price

Co-Founder, BILLY Footwear

5:15 PM - 7:00 PM

Evening Reception

7:30 AM - 8:30 AM

Breakfast and Exhibition Viewing

8:30 AM - 8:45 AM

Conference Welcome

8:45 AM - 10:15 AM

Keynotes

Keynote

Experience Management: A New Level of Customer Intimacy and Engagement

Thu · 8:45 AM - 9:30 AM

Achim Schneider - Global Head Industry Business Unit Retail, SAP
E.J. Kenney - Global Head of Consumer Products Industry Business Unit, SAP
Matt Laukaitis - SVP and General Manager, NA Consumer Industries, SAP

Thu, Oct 3, 2019 · 8:45 AM - 9:30 AM

Experience Management: A New Level of Customer Intimacy and Engagement

There is an easy litmus test for the brand or retail that is “leading,” thriving where competitors struggle. They are always able to be where their customer wants and expects them to be, offering the best product or service, tailored for each customer interaction. They listen and react to what the customer is telling them. There is a wealth of experiential data in the ecosystem, but only a small percentage of retailers and brands are mining this data effectively, and even fewer are turning insights from the data into action plans across their ecosystem. In this keynote, we’ll share insights on how brands and retailers create more memorable moments for their customers by connecting the “X” and the “O” of experience management.

Keynote

Achim Schneider

Global Head Industry Business Unit Retail, SAP
E.J. Kenney

Global Head of Consumer Products Industry Business Unit, SAP
Matt Laukaitis

SVP and General Manager, NA Consumer Industries, SAP

Keynote

Digitally Transforming the Retail Customer Experience Through Employee Experience

Thu · 9:30 AM - 10:15 AM

Autumn Krauss Ph.D. - Principal Scientist, Human Capital Management Research, SAP

Thu, Oct 3, 2019 · 9:30 AM - 10:15 AM

Digitally Transforming the Retail Customer Experience Through Employee Experience

With disruption in the retail industry at an all-time high, retailers are looking to differentiate by providing customers with the best experience possible. Employees are the foundation of that strategy. However, to execute this strategy, retailers need to rethink how they hire, manage, and develop their workforces to deliver exceptional customer experiences. In this interactive session, you will learn key findings from research in workforce psychology that inform new and innovative practices that retailers are implementing to change the employee experience of retail workers. This session will explore the role technology is playing in reshaping both the employee and customer experience and share examples of how retail companies are transforming their operational and workforce practices, resulting in good jobs for employees, great service for customers, and superior returns for business owners and investors.

Key Business Benefits:

Improved customer engagement

Improved employee retention

More efficient operations

Keynote

Autumn Krauss Ph.D.

Principal Scientist, Human Capital Management Research, SAP

10:15 AM - 11:15 AM

Refreshments and Exhibition Viewing

11:15 AM - 11:55 AM

Track Sessions

Track 1: Digital Transformation

Lessons Learned from Tapestry’s Governance, Risk, and Compliance

Thu · 11:15 AM - 11:55 AM

Suketu Patel - Director, Information Security, Tapestry, Inc.
Kashyap Morturi - Senior Manager of SAP Infrastructure, Basis and Security, Tapestry, Inc.

Thu, Oct 3, 2019 · 11:15 AM - 11:55 AM

Lessons Learned from Tapestry’s Governance, Risk, and Compliance

Join this session to see how North America’s first S/4HANA 1709 live system detects, manages and prevent access risk violations and reduce unauthorized access to Tapestry's data using SAP GRC 12. During this session we will also cover lessons learned, tip and techniques from the upgrade process.

Key Business Benefits:

Hear about key considerations for S/4HANA security

Learn what's new with GRC 12.0, the end-user experience, and the road ahead

Technical and infrastructure pre-requisites for the upgrade, as well as lessons learned

Track 1: Digital Transformation

Suketu Patel

Director, Information Security, Tapestry, Inc.
Kashyap Morturi

Senior Manager of SAP Infrastructure, Basis and Security, Tapestry, Inc.

Track 2: Operational Excellence

How Callaway Golf Drives Intelligent Order Promising

Thu · 11:15 AM - 11:55 AM

Manish Rathi - Senior Principal, Callaway Golf Company

Thu, Oct 3, 2019 · 11:15 AM - 11:55 AM

How Callaway Golf Drives Intelligent Order Promising

Learn how Callaway Golf drives business performance with advanced available to promise capabilities with SAP APO Global Available to Promise (GATP). In this session, you’ll hear the business challenges and get insight into why Callaway Golf selected SAP APO GATP as part of their corporate roadmap for enabling advanced ATP capabilities. You’ll hear how the organization optimized its customs make-to-order process with rules-based and multi-level ATP. Learn how Product Allocation is used for constrained supply protection by key account system demonstration to provide an in-depth look of the enterprise SAP solution.

Key Business Benefits:

Ability to provide more reliable promise and delivery dates based on network supply visibility in real-time.

Improved customer service levels; prioritization of business priorities and key account strategies with Allocation Management.

Improved inventory turns and utilization (Finished Goods and Components) in our order fulfillment processes with intelligent, automated, rules-based supply assignment.

Track 2: Operational Excellence

Manish Rathi

Senior Principal, Callaway Golf Company

Track 3: Customer Experience

SAP HANA Innovation in the Cloud with Brooks Brothers

Thu · 11:15 AM - 11:55 AM

Phillip Miller - Head of Infrastructure and CISO, Brooks Brothers, Inc.
Matthew Lobaugh - Global Strategic Growth Lead - SAP Team, Amazon Web Services

Thu, Oct 3, 2019 · 11:15 AM - 11:55 AM

SAP HANA Innovation in the Cloud with Brooks Brothers

Brooks Brothers was one of the first retail companies to run SAP HANA on Amazon Web Services (AWS) and helped to pioneer many of the services and functionality that exist today. With more than five years driving online and in-store retail innovation, they have experienced great successes and learned some hard lessons. Join us for an update on how Brooks Brothers is leveraging SAP and AWS to achieve a faster pace of innovation while lowering operational costs and ensuring strong security.

Key Business Benefits:

Best practices for driving innovation with SAP on AWS

Cloud services and features benefitting retail SAP customers today

How to reduce risk and ensure security compliance in the cloud

Track 3: Customer Experience

Phillip Miller

Head of Infrastructure and CISO, Brooks Brothers, Inc.
Matthew Lobaugh

Global Strategic Growth Lead - SAP Team, Amazon Web Services

12:05 PM - 12:45 PM

Track Sessions

Track 1: Digital Transformation

Embarking on an Omnichannel Transformation: Travis Mathew’s Journey in the Sportswear World

Thu · 12:05 PM - 12:45 PM

Bob Hyde - VP of Retail, Travis Mathew
Amar Kurande - Delivery Executive and Retail Solution Architect, Beyond Technologies

Thu, Oct 3, 2019 · 12:05 PM - 12:45 PM

Embarking on an Omnichannel Transformation: Travis Mathew’s Journey in the Sportswear World

Travis Mathew’s recent acquisition by Callaway Golf, a global leader in advanced golf technology, enabled the high-end golf fashion retailer to expand its business with SAP S/4HANA as a strong ERP foundation. The next logical step was to provide a unified experience to its customers, regardless of where or when they make a purchase.

Join this session to hear more about Travis Mathew’s unique story and challenges with its legacy POS system and its journey to deploy a full SAP omnichannel landscape, in-store and online, across all locations.

Key Business Benefits:

Provide a unified experience to customers with complete integration of its new POS system with marketing and loyalty/promotion management systems.

Improve decision-making with automated processes and centralized data on products, promotions, and prices.

Increase productivity thanks to a user-friendly interface that facilitates user adoption and reduces human errors.

Track 1: Digital Transformation

Bob Hyde

VP of Retail, Travis Mathew
Amar Kurande

Delivery Executive and Retail Solution Architect, Beyond Technologies

Track 2: Operational Excellence

Fireside Chat: Achieving Nirvana: Consumer Experience Meets Consumer Intimacy

Thu · 12:05 PM - 12:45 PM

Ward Dingmann - SVP of Supply Chain, Bob's Discount Furniture
Praful Karanth - Industry Executive Advisor for Retail and Supply Chain, SAP

Thu, Oct 3, 2019 · 12:05 PM - 12:45 PM

Fireside Chat: Achieving Nirvana: Consumer Experience Meets Consumer Intimacy

As retailers and consumer product companies react to the market’s instant-gratification expectations, the pressure to move closer to customers physically and digitally is straining their legacy supply chain processes that were built for mass efficiencies. How can they create a frictionless supply chain with outsourced providers and determine the right set of priorities amid evolving global economic, social, and consumer trends?

Join this fireside chat-style keynote session to hear executive perspectives from supply chain leaders on their unique industry challenges and priorities in the face of evolving global economic, social, and consumer trends.

Purpose-Driven: When Doing Good Drives Business Value

From food to fashion, companies are connecting with consumers by sharing their purpose and vision. Customers want to know that the brands and retailers they follow are aligned with their passions. Our panelists will share how they’re living their purpose and engaging their customer base by leading with a value proposition focused on doing good in their communities.

Track 2: Operational Excellence

Ward Dingmann

SVP of Supply Chain, Bob's Discount Furniture
Praful Karanth

Industry Executive Advisor for Retail and Supply Chain, SAP

Track 3: Customer Experience

Breakthru Beverage Continues to Break Through with Center of Excellence and SAP

Thu · 12:05 PM - 12:45 PM

Peter Monaghan - Manager, Security and Availability, Breakthru Beverage

Thu, Oct 3, 2019 · 12:05 PM - 12:45 PM

Breakthru Beverage Continues to Break Through with Center of Excellence and SAP

Breakthru Beverage's center of excellence enables business performance at peak levels. Since 2017, it leveraged the SAP Innovation and Optimization Pathfinder service for alignment with business stakeholders to deliver value from improvement initiatives. Now it is focused on business innovation using this service for lines of business.

Key Business Benefits:

Understanding of Center of Excellence (CoE)

Value of SAP Pathfinder and how to align with business objectives

How the SAP Pathfinder LOB editions provide guidance to the CoE on SAP road map

Track 3: Customer Experience

Peter Monaghan

Manager, Security and Availability, Breakthru Beverage

12:45 PM - 2:00 PM

Lunch and Exhibition Viewing

Women Connect Luncheon

Thu · 12:45 PM - 2:00 PM

Thu, Oct 3, 2019 · 12:45 PM - 2:00 PM

Women Connect Luncheon

Please join us for the Women Connect Luncheon at the Consumer Industries Forum. ASUG Women Connect exists to help women in SAP technology visualize and inspire success. By bringing together a multitude of thought leaders and seasoned professionals, this group will take a deep dive into hot-button issues experienced throughout all organizations. In addition to the digital journey, discussions will include diversity, navigating complex work environments, and balancing a successful career with personal life.

2:00 PM - 2:40 PM

Track Sessions

Track 1: Digital Transformation

Carhartt's SAP S/4HANA Fashion Transformation

Thu · 2:00 PM - 2:40 PM

Jenny Hall - Director of Project Catalyst, Carhartt Inc.
Chad Poe - Senior Manager of Solutions Delivery, Carhartt, Inc.

Thu, Oct 3, 2019 · 2:00 PM - 2:40 PM

Carhartt's SAP S/4HANA Fashion Transformation

Join us to learn about Carhartt's journey through the SAP S/4HANA for fashion transformation. This session will cover:

Why this is so much more than SAP S/4HANA

The beginning of the project; where we started

Carhartt’s implementation approach

Current status; where we are

What's next

Key Business Benefits:

Improved customer experience

End-to-end process improvement

Greater visibility within and across the organization

Track 1: Digital Transformation

Jenny Hall

Director of Project Catalyst, Carhartt Inc.
Chad Poe

Senior Manager of Solutions Delivery, Carhartt, Inc.

Track 2: Operational Excellence

Simplifying Shop Floor Complexity by Integrating with SAP S/4HANA

Thu · 2:00 PM - 2:40 PM

Dave Elmer - Director, Enterprise Supply Chain, Hunter Douglas
Rajasekhar Matukumalli - Manager, Deloitte
Raj Kota - Senior Consultant, Deloitte

Thu, Oct 3, 2019 · 2:00 PM - 2:40 PM

Simplifying Shop Floor Complexity by Integrating with SAP S/4HANA

At Hunter Douglas, there was a disconnect between ERP and shop floor, resulting in anomalies in business processes and very limited control parameters that caused inconsistency in its overall enterprise-wide manufacturing functionalities. High-complexity product models and disparate shop floor systems with a local instance at each site necessitated Hunter Douglas to consider a global shop floor system integrated with the SAP S/4HANA enterprise solution. This allowed connectivity to a single source of data and supported by a common platform for label printing and equipment integration.

Key Business Benefits:

Simplified approach to application maintenance

Global and scalable design

Quicker product launch

Track 2: Operational Excellence

Dave Elmer

Director, Enterprise Supply Chain, Hunter Douglas
Rajasekhar Matukumalli

Manager, Deloitte
Raj Kota

Senior Consultant, Deloitte

Track 3: Customer Experience

Stepping Up the Customer Experience with an HR Makeover at Skechers and Sephora Retailers

Thu · 2:00 PM - 2:40 PM

Dominik Pohlmann - Senior Manager, HR Systems and Operations, Sephora
Shinesh Prasad - Business Relationship Manager, Skechers
Brenda Reyes - Senior Director of Strategic Industries, Rizing
Matthew Davies - VP of Strategic Industries, Rizing

Thu, Oct 3, 2019 · 2:00 PM - 2:40 PM

Stepping Up the Customer Experience with an HR Makeover at Skechers and Sephora Retailers

In retail, delivering on commitments to high-quality products is only half the battle to win consumers’ hearts and minds. Creating a welcoming, consistent, and personable customer experience seals the deal. That experience relies on hiring, onboarding, developing, and retaining the right people for each step in the consumer journey. Join this session to learn firsthand how Skechers, an American lifestyle and performance footwear company, and Sephora, the global retailer of luxury beauty products, tackled these challenges. Each firm collaborated with Rizing HCM to transform business processes and gain recruiting, onboarding, core HR, and talent development advantages by effectively using SAP SuccessFactors products.

Key Business Benefits:

New business processes mean that onboarding and offboarding can occur more quickly, resulting in reduced downtime in staffing critical positions.

Core HR provides one system of record for HR master data, resulting in greater reporting and self-service functionalities.

Retention is facilitated by timely response to onboarding, education, and development plans.

Track 3: Customer Experience

Dominik Pohlmann

Senior Manager, HR Systems and Operations, Sephora
Shinesh Prasad

Business Relationship Manager, Skechers
Brenda Reyes

Senior Director of Strategic Industries, Rizing
Matthew Davies

VP of Strategic Industries, Rizing

2:50 PM - 3:30 PM

Track Sessions

Track 1: Digital Transformation

Deep Dive and Q&A: BJ’s Wholesale Club’s Digital Transformation Journey

Thu · 2:50 PM - 3:30 PM

Suraj Pabbathi - Senior Application Development Analyst, BJ’s Wholesale Club Inc.
Soumitra Roy - Manager of SAP Architecture, BJ’s Wholesale Club

Thu, Oct 3, 2019 · 2:50 PM - 3:30 PM

Deep Dive and Q&A: BJ’s Wholesale Club’s Digital Transformation Journey

Join this session to hear about the digital transformation of BJ’s Wholesale Club. The session will cover the wholesale distribution process at BJ’s using SAP Customer Activity Repository as a retail foundation element. Using point-of-sale data transfer and audit (POSDTA), BJ’s was able to trickle sales in real time from 215-plus stores and 133 gas stations and aggregate, audit, and distribute the sales to report revenue and adjust the inventory, allowing the business to plan and procure. Learn how the organization created offers and managed ads efficiently with single view for merchandising, marketing, and advertising. The audience will also have an opportunity to ask the team questions about the digital transformation journey.

Key Business Benefits:

Point-of-sale data and auditing of sales

Promotional management for retail

Unified demand forecasting based on demand influence factor

Track 1: Digital Transformation

Suraj Pabbathi

Senior Application Development Analyst, BJ’s Wholesale Club Inc.
Soumitra Roy

Manager of SAP Architecture, BJ’s Wholesale Club

Track 2: Operational Excellence

Tyson Foods’ Digital Supply Chain Transformation: Leveraging SAP Integrated Business Planning Cloud-Based Solution

Thu · 2:50 PM - 3:30 PM

Supriya Thorbole - Senior Manager, Tyson Foods, Inc.
Jagjeet Singh - Senior Manager, Deloitte

Thu, Oct 3, 2019 · 2:50 PM - 3:30 PM

Tyson Foods’ Digital Supply Chain Transformation: Leveraging SAP Integrated Business Planning Cloud-Based Solution

Learn how Tyson Foods leveraged SAP Integrated Business Planning to consolidate its vast supply chain network onto a harmonized, scalable supply chain planning platform. The discussion will outline the business and solution challenges of merging disparate business units and planning philosophies across its prepared foods and poultry units, creating a synergized supply chain operating model with common processes. Hear about the problems faced in integrating SAP Integrated Business Planning with multiple legacy execution systems and how to solve them. Realize the complexities of implementing cloud-based supply chain planning tools into a highly mature, execution-focused planning organization. Discover how Tyson addressed the common issues faced in a time-series-based planning application while handling short-term planning problems such as deployment and shelf life. Find out the key change management aspects of migrating from national-level planning to a regional-level planning model to enable a distribution network of the future to unlock “produce from anywhere” and “distribute from anywhere” capabilities.

Key Business Benefits:

Prepared foundation to achieve more than $250 million savings through rollout of the distribution network of the future

Developed a platform for the organization to grow, sustain, and deliver to its customers on time and in full, more than 98%

Integrated planning processes for the entire organization on a common, scalable planning platform (i.e., SAP Integrated Business Planning)

Track 2: Operational Excellence

Supriya Thorbole

Senior Manager, Tyson Foods, Inc.
Jagjeet Singh

Senior Manager, Deloitte

Track 3: Customer Experience

Cintas' Year One in the Cloud: People, Process, and Partnership

Thu · 2:50 PM - 3:30 PM

Julie Pettit - Director of HRIS and Payroll, Cintas Corporation

Thu, Oct 3, 2019 · 2:50 PM - 3:30 PM

Cintas' Year One in the Cloud: People, Process, and Partnership

Track 3: Customer Experience

Julie Pettit

Director of HRIS and Payroll, Cintas Corporation

3:40 PM

Conference Concludes

"This conference is all about helping our customers deliver distinct and memorable experiences to their customers, profitably and at scale."

Matt Laukaitis - SVP and General Manager, NA Consumer Industries, SAP
"I love the conference, the ability to network with industry peers and speak one to one with SAP experts. The interaction is amazing."

Audra Knight - Vice President - Technology, Macy's
"There is no better forum to share industry specific successes and challenges, and connect into the broader community for solutions."

Steve Hatcher - President, Retail and Wholesale, /N SPRO
"The Eventful Conferences experience is highly personalized and drives value for everyone in attendance."

Ambrosia Vertesi - Vice President People, Duo Security