Many food and beverage companies aren’t delivering to their full customer experience potential because their systems are holding them back.
In this report you will learn about:
- Siloed systems causing a series of critical disconnects that impede customer experience and thwart cost reduction.
- One unified platform creating opportunities to provide more value for your customers and engender loyalty.
- Industry innovator C.O. Bigelow more efficiently managing B2C ecommerce, in-store sales and B2B distribution with NetSuite.
As customer relationships are enhanced with the help of ERP, providing faster and more accurate responses to inquiries and issues, companies see increased CSAT scores and a reduction in time to resolution metrics.
“It is more critical than ever for organizations to have a system that allows them to scale and provides a platform that supports future goals.”
Matt Wisner, Industry Principal, Manufacturing Center of Excellence, Oracle NetSuite