Find New Ways to Maximize Revenue and Improve Operations

Customer

More New Accounts

Region's Bank reported a 350% increase in new account appointments.

Loan

More Loans

Lake Michigan Credit Union generated $15.2 million in new loan volume. 

Efficient-operations

More Efficient Operations

Online Appointments via digital increased 132% YoY at Fifth Third Bank.

 

How to Calculate Real ROI

View the on-demand presentation to gain insights into how to measure the "before and after" benefits of intelligent appointment scheduling to see increases in revenue, time-savings and customer satisfaction. 
(Watch the 9-min video)

 

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MEASURE CUSTOMER SATISFACTION BENEFITS

Increased Net Promoter Score to 78

Member feedback has been positive. They are thrilled to meet face-to-face (following safety practices) with the employees they know and trust.  Over 800 appointments booked in just days and NPS increased by 18% to 78.  That's twice the industry average.

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Decrease in Wait Time Complaints

Members have already established a relationship with a particular representative in one of our financial centers, so they don’t have to call the contact center and get passed around, which has alleviated call volume and provided better service.

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MAKE EVERY ENGAGEMENT COUNT

With Engageware, financial institutions can ensure that whether customers are starting with self-service, need live assistance (via the contact center or branch) or want personalized appointments, they are getting the level of service they expect as quickly and efficiently as possible. 

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