Find New Ways to Maximize Revenue and Improve Operations
More New Accounts
Region's Bank reported a 350% increase in new account appointments.
More Loans
Lake Michigan Credit Union generated $15.2 million in new loan volume.
More Efficient Operations
Online Appointments via digital increased 132% YoY at Fifth Third Bank.
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MEASURE CUSTOMER SATISFACTION BENEFITS
Increased Net Promoter Score to 78
Member feedback has been positive. They are thrilled to meet face-to-face (following safety practices) with the employees they know and trust. Over 800 appointments booked in just days and NPS increased by 18% to 78. That's twice the industry average.
Decrease in Wait Time Complaints
Members have already established a relationship with a particular representative in one of our financial centers, so they don’t have to call the contact center and get passed around, which has alleviated call volume and provided better service.
MAKE EVERY ENGAGEMENT COUNT
With Engageware, financial institutions can ensure that whether customers are starting with self-service, need live assistance (via the contact center or branch) or want personalized appointments, they are getting the level of service they expect as quickly and efficiently as possible.